DownSouth Santa

FREQUENTLY ASKED QUESTIONS

Call 704-618-1709 or fill out the short form. Santa Rich will review your request and get back to you within 24 hours to discuss arrangements for your visit.

To guarantee rates and terms quoted, all bookings are done with a contract booking form. Copies of our contract are on line. Each contract contains the details of the actual event, all of Santa’s information and contact phone numbers, so that you and our office may be in direct contact with each other. Contracts also contain all deposit and payment details, as well as other important information and deadlines. To pay deposit, you must contact Santa directly at time of confirmation.

Yes, a 50% Deposit of the total booking fee is required. Until Agreement is signed and Deposit is paid, your dates are not secure. If date is already booked, your deposit will be returned in full. Deposits can be paid on a provided payment portal.

If cancellation becomes necessary more than 60 days out, the Deposit, less 10% of the total booking fee, will be refunded. For cancellation of any booking less than 60 days but more than 30 days out; deposit, less 20% of the total booking fee will be refunded. Cancellation 30 days out or less, the deposit will be forfeited.

We understand that every party is different and special to the needs of the client, family and guests. If you have a special request just let us know at the time of booking and we will tell you if we can do it. If you need to make a change in the schedule please remember that Santa Rich is booked at many events throughout the season. He often has four or five consecutive events per day, especially on Fridays, Saturdays and Sundays. Often it is difficult to make changes after the initial booking is made, as Santa Rich has filled in all of his appointments. Because of this, changes made after confirmation are at the client’s cost, and must be made to us in advance when possible. Often, we may be able to get other clients or families to adjust their schedules to meet your changes. The minimum additional charge for changes, after initial confirmation, is $50.

Santa Rich has a current criminal background check. It is provided by Clear Star, Inc. Copy can be provided on request.

Santa Rich carries an entertainers’ liability policy with Philadelphia Indemnity Insurance Co. A copy can be provided on request.

As it is very difficult to hide Santa, for most events or parties, Santa will call when he is about 5 minutes away. Then someone from your event can meet him and assist if necessary. For Special Events, Santa Rich will arrive approximately 15 minutes prior to appearance unless otherwise stipulated above in the agreement.

Due to the nature of Santa RICH’s traditional outfit, it is necessary that he have periodic breaks and that his performance location be cool and comfortable, we recommend no more than 70°. If outdoors or in a warm environment, appropriate breaks may be necessary as per health and safety regulations. It is assumed that all events will be indoors, or that arrangements have been made if event is held outdoors, and therefore cancellations due to inclement weather are not accepted.

ny and all photos taken of Santa RICH, whether by individuals or professional photographers, are assumed to be for private or personal use of the client and may not be used for commercial or promotional use without written permission of Santa RICH.

Santa Rich wears real Santa Suits with leather boots and belt. It is our goal that his presentation be as authentic as possible.

In most cases, no. But arrangements can be made for them to be provided for an additional fee. Just call 704-618-1709.